7u7 game's Privacy Policy
This document provides a full explanation of how your personal information is collected, why it is used, and how it is kept secure.
1. Introduction and Scope
This privacy policy applies to the 7u7 game platform and all services operating under it. When you visit our website, create an account, or use any service, you voluntarily provide certain information, and some information is collected automatically.
7u7 game treats user privacy as its highest priority. The purpose of this policy is to clearly inform you of what information we collect, why we collect it, and how we manage it. You can read our Terms and Conditions to learn more about the overall agreement.
If this policy changes, we will update the published date on the website. For significant changes, registered users will be notified in advance by email.
2. What Information We Collect
2.1 Information You Provide Directly
During account registration, deposits, withdrawals, and support communications, you provide the following information:
- Full name and date of birth (for identity verification)
- Mobile number and email address
- Residential address
- Payment information — bKash, Nagad, Rocket or bank account details (fully encrypted)
- National ID card or passport number (for required verification processes)
2.2 Automatically Collected Information
When you use the 7u7 game platform, the following technical information is automatically stored:
- IP address and device type
- Browser version and operating system
- Time of platform access, session duration, and list of pages visited
- User behaviour data collected through cookies and similar tracking technologies
- Referral source (how you arrived at our site)
2.3 Transaction Information
Every deposit and withdrawal request, bonus claim, betting history, and account balance change is securely logged in our system. This information is used to ensure financial security and to resolve any disputes.
3. Purpose of Using Information
7u7 game uses collected information only for the following purposes:
Service Operations
Information is used to create accounts, verify logins, process deposits and withdrawals, and keep gaming services running.
Identity Verification and Security
Identity verification is essential to confirm that every account holder is at least 21 years of age and to prevent unauthorised use of accounts. Age verification is carried out as a mandatory part of complying with our Responsible Gaming policy.
Support and Communication
Our 24/7 live chat and email support team uses your account information to respond to your questions or complaints quickly and effectively.
Platform Improvement
User behaviour is analysed to improve the gaming experience, site performance, and new services.
Promotional Communication
If you have consented to marketing communications, information about bonus offers and promotions may be sent to your email or notifications. You may withdraw this consent at any time.
4. Sharing Information with Third Parties
7u7 game does not sell your personal information to any third party. However, limited information may be shared with certain trusted partners to operate the service:
Payment Processors
Information required to complete transactions via bKash, Nagad, Rocket and bank transfer is shared with the relevant payment provider. This information is used solely to complete the transaction.
Technology Service Providers
Technology partners involved in hosting, data analytics, and cybersecurity services have limited access to information to carry out their work. They are contractually bound not to use this information for any other purpose.
Legal Obligations
Providing information may be legally required in response to a court order or a lawful request from authorities under applicable law. In such situations, we are obligated to provide the necessary information.
Outside the necessary cases listed above, 7u7 game never transfers your information to third parties.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the 7u7 game website. Cookies are small data files stored in your browser that help improve site performance and usability.
Essential Cookies
These cookies are essential for keeping login sessions active, verifying security tokens, and remembering language preferences. They cannot be disabled.
Analytics Cookies
Analytics cookies are used to collect information about which pages are used most and where users encounter problems, in order to improve the site. You can disable these from your browser settings if you wish.
Marketing Cookies
Marketing cookies may be used to show relevant offers and promotions. They are active based on your consent at registration and can be changed from your account settings.
6. Data Retention and Deletion
Retention Period
Information is retained while your account is active and for a specified period after it is closed. Financial transaction records are kept for a set period in accordance with applicable laws and regulations.
Account Closure and Data Deletion
If you request to close your account on 7u7 game:
- Marketing communications will be stopped immediately.
- Personal information will be securely deleted after the mandatory retention period ends.
- Transaction history will be retained for the necessary period for financial security and legal reasons.
To request account closure, contact our support team via 24/7 live chat or email.
7. Data Security Measures
7u7 game uses multiple industry-standard security layers to protect your personal and financial information:
SSL Encryption
All data exchanged between the website and your device is protected by SSL/TLS encryption. You can confirm the connection is secure by looking for the padlock icon in your browser's address bar.
Data Storage Security
Stored data is encrypted and regularly backed up. Database access is strictly controlled, and only authorised staff can access the information they need.
Identity Verification (OTP)
Additional security is provided through OTP verification during login and important account changes.
Security Audits
Potential vulnerabilities are identified and resolved through regular internal and external security audits.
8. Your Rights and Controls
As a 7u7 game user, you have several important rights over your own information:
Right to Access
If you want to know what information we hold about you, submit a request via live chat or email. We will provide the information after appropriate verification.
Right to Correction
If any of your information is incorrect or outdated, you can correct it through your account settings or by contacting support.
Right to Opt Out of Marketing
If you do not want to receive promotional emails or notifications, you can cancel your subscription from your account settings or let support know.
Right to Data Portability
If you want a copy of your account and transaction information, you can request it through the support team. The information will be provided after appropriate verification.
For exercising these rights or any privacy-related questions, visit our FAQ section or contact us via 24/7 live chat.
9. Protection of Minors' Information
All services on 7u7 game are strictly for users aged 21 and above. We do not knowingly collect or store the information of anyone under 21 years of age.
Age verification is mandatory at registration. If we find that a minor's information has been collected by mistake, it will be deleted immediately and the related account will be closed. Our Responsible Gaming page has more detailed information on age verification and responsible behaviour.
10. Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact us:
24/7 Live Chat
You can open the live chat support window from any page on the site and speak directly in Bengali or English. Privacy-related requests receive a prompt response.
For detailed written requests regarding privacy, write to our support email: [email protected]
When sending a request by email, please include the mobile number or username registered on your account so we can verify your identity quickly and assist you.
Your information is completely safe at 7u7 game
We are committed to protecting your privacy through SSL encryption, strict access controls, and transparent policies.
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